-POSITION DESCRIPTION-

OUTPATIENT/ONE DAY SURGERY VOLUNTEER

 SUMMARY: Provides assistance to the staff in the Outpatient/One Day Surgery Waiting Area.

ACCOUNTABILITIES:

• Demonstrates behavior consistent with REGARD and the Vision and Goals of Jefferson Memorial Hospital.
  
• Adheres to standard hospital policies, procedures and regulations and attends scheduled inservice/training programs and mandatory education requirements.
  
• Maintains absolute patient privacy by not discussing patient information among themselves or others. Ensures the confidentiality of all information (both written and oral) coming into their contact.
  
• Greets patients and assists in sign-in procedure.
  
• Maintains waiting area in an orderly manner.
  
• Prepares coffee on arrival and as needed.
  
• Escorts patients and families to designated areas.
  
• Transports specimens to the laboratory following Infection Control policies.
  
• Transports Hospital documents according to privacy policy.
  
• Assists with special projects or requests that fall within Volunteer guidelines.

QUALIFICATIONS:

This volunteer must have a high school diploma or equivalency; have received satisfactory response from personal references/background checks; and must have completed the Jefferson Memorial Hospital Volunteer Orientation.  He/she must be willing to attend annual volunteer updates and inservices appropriate to the position; be able to demonstrate a friendly, cheerful, respectful, and courteous manner to all visitors, patients, and staff; be dependable and report to duty when scheduled or follow proper call-in procedures. 

All volunteers are required to wear designated hospital volunteer uniform and identification badge.  

PHYSICAL DEMANDS:

• Has the physical ability, flexibility and endurance to be able to perform all duties of the position.
  
• Is able to bend, stoop, reach and capable of normal rotation, standing and walking for a typical four (4) hour volunteer shift.
  
• Is able to physically transport patients by wheelchair.
  
  
• Is able to effectively communicate with patients, visitors, and staff.
  
  
• Is able to function independently, but asks for assistance when unable to handle an assignment alone.

 WORKING CONDITIONS:

• Frequent requests and an often fast-paced working environment.
  
• OSHA Blood Borne Pathogens Category III.
  
• TB Exposure: Non-applicable

REPORTS TO: Volunteer Program Manager, Outpatient/One Day Surgery Staff

SUPERVISES: No one

Volunteer Rights: I am aware of any potential conflicting situations, and I request not to participate in the following aspects of this position because of cultural values, ethics or religious beliefs.

 Accommodations: I request the following reasonable accommodations (special equipment, etc.) in order to perform the essential functions (*) of this position:

DESCRIPTION DATE: 10/18/04