-POSITION DESCRIPTION-
GIFT SHOP VOLUNTEER
SUMMARY: The Gift Shop Volunteer sells gifts and essential items to visitors, staff, and patients.
ACCOUNTABILITIES:
- Adheres to standard hospital policies, procedures and regulations and attends scheduled inservice/training programs and mandatory education requirements.
- Promptly waits on all customers who come to the gift shop and records all sales on the cash register.
-
Assists in pricing merchandise and restocking shelves.
-
Notifies the florist daily of the floral inventory and needs for replacement.
-
Ensures the gift shop remains neat and orderly.
-
Follows appropriate opening and closing procedures for gift shop and ensures the shop is locked when leaving.
QUALIFICATIONS: This volunteer must have a high school diploma or equivalency; have received satisfactory response from personal references/background checks; and must have completed the Jefferson Memorial Hospital Volunteer Orientation.
He/she must be willing to attend annual volunteer updates and inservices appropriate to the position; be able to demonstrate a friendly, cheerful, respectful, and courteous manner to all visitors, patients, and staff; demonstrate proper telephone etiquette; be dependable and report to duty when scheduled or follow proper call-in procedures to the Gift Shop Volunteer Coordinator. Previous retail experience is helpful, but not required. All volunteers are required to wear designated hospital volunteer uniform and identification badge.
PHYSICAL DEMANDS:
- Has the physical ability, flexibility and endurance to be able to perform all duties of the position.
- Is able to bend, stoop, reach and capable of normal rotation, standing and walking for a typical four (4) hour volunteer shift.
- Is able to hear and verbally respond clearly over the telephone and one-on-one with customers.
- Is able to function independently, but asks for assistance when unable to handle an assignment alone.
WORKING CONDITIONS:
- Frequent requests in an often fast-paced working environment.
- OSHA Blood Borne Pathogens Category III;
REPORTS TO: Gift Shop Coordinator or Volunteer Program Manager
SUPERVISES: No one
Volunteer Rights: I am aware of any potential conflicting situations, and I request not to participate in the following aspects of this position because of cultural values, ethics or religious beliefs.
Accommodations: I request the following reasonable accommodations (special equipment, etc.) in order to perform the essential functions (*) of this position:
DESCRIPTION DATE: 10/18/04
