-POSITION DESCRIPTION-
CLERICAL SERVICES VOLUNTEER
SUMMARY:
The Clerical Services Volunteer provides assistance to the Business Office, Medical Records and other clerical services staff.
ACCOUNTABILITIES:
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Demonstrates behavior consistent with REGARD and the Vision and Goals of Jefferson Memorial Hospital.
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Adheres to standard hospital policies, procedures and regulations and attends scheduled inservice/training programs and mandatory education requirements.
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Maintains absolute patient privacy by not discussing patient information among themselves or others. Ensures the confidentiality of all information (both written and oral) coming into their contact.
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Assists with faxing, coping, filing, and assorted secretarial functions.
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Assists at the front desk in the role of receptionist.
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Assists with departmental mailings.
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Performs all other duties as requested that fall within volunteer guidelines.
QUALIFICATIONS:
This volunteer must have a high school diploma or equivalency; have received satisfactory response from personal references/background checks; and must have completed the Jefferson Memorial Hospital Volunteer Orientation. He/she must be willing to attend annual volunteer updates and inservices appropriate to the position; be able to demonstrate a friendly, cheerful, respectful, and courteous manner to all customers, and staff; demonstrate proper telephone etiquette, demonstrate abilities to appropriately organize and file as required by the functions performed in this department; be dependable and report to duty when scheduled or follow proper call-in procedures to said department personnel. All volunteers are required to wear designated hospital volunteer uniform and identification badge.
PHYSICAL DEMANDS:
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Has the physical ability, flexibility and endurance to be able to perform all duties of the position.
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Is able to bend, stoop, reach and capable of normal rotation, standing and walking for a typical four (4) hour volunteer shift.
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Is able to hear and verbally respond one-on-one with customers and staff.
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Is able to function independently, but asks for assistance when unable to handle an assignment alone.
WORKING CONDITIONS:
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Performs functions in an often fast-paced working environment.
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OSHA Blood Borne Pathogens Category III;
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TB Exposure: Non-applicable
REPORTS TO: Clerical Department Supervisor or Volunteer Program Manager
SUPERVISES: No one
Volunteer Rights: I am aware of any potential conflicting situations, and I request not to participate in the following aspects of this position because of cultural values, ethics or religious beliefs.
Accommodations: I request the following reasonable accommodations (special equipment, etc.) in order to perform the essential functions (*) of this position:
DESCRIPTION DATE: 10/18/04
