Patient Representative - A patient representative is your liaison while you are in the hospital and is available to help patients and their families resolve questions and concerns regarding care at Jefferson Memorial Hospital.

If you have concerns or questions about patient care and safety in the hospital that the hospital has not addressed, you may contact the patient representative at extension 1700 from within the hospital or (304) 728-1700 from outside the hospital. If concerns cannot be resolved through the hospital, you may contact the Joint Commission on Accreditation of Healthcare Organizations by calling (800) 994-6610. You may also contact the state (OHFLAC), 1 Davis Square, Suite 101, Charleston, WV 25301 (304) 558-0050

Financial Assistance - An Eligibility Worker from the West Virginia Department of Health and Human Resources is available at Jefferson Memorial Hospital to take applications for Medicaid, food stamps, Aid to Families of Dependent Children, emergency financial aid and other services. Representatives from the business office can determine if you qualify for help with your hospital bill. If you are in need of Financial Aid, contact the Social Services office to schedule an appointment.

Counseling - Professional counseling referrals can be made for victims of domestic violence, child or elder abuse, as well as as those experiencing emotinoal distress associated with personal trauma, grief and situational problems.

Advance Directives -The Social Services Department can assist you in the execution of a living will, medical or durable power of attorney.

Notary Public- The Social Services Department, as well as other offices at Jefferson Memorial Hospital, offers a notarizing service for those documents you may incur while staying at Jefferson Memorial Hospital

Nursing Home Referral - In the event that you will not be able to return home immediately following your hospital stay, the Social Services Office can assist with nursing home applications and referrals to a nursing facility of your choice.

Spiritual Needs - The Social Services Office can assist you in acquiring a visit from a clergy member, while you are a patient at Jefferson Memorial Hospital.

Rehabilitation - Patients who have suffered a brain injury such as stroke or experienced other physical trauma may benefit from rehabilitation and the Social Services Office can make referrals for a wide variety of rehabilitation services, which are available from accredited rehabilitation hospitals.

Ethics Consultation - A social worker can initiate an ethics consultation if you or your family are having difficulty with medical/ethical decisions in regards to treatment issues.

Birth to Three Development Assessment Program - The program is designed to assess and assist children who may be developing slowly and is available free of charge to any resident of Jefferson County.

Skilled Nursing Unit - For a smooth transition from hospital to home.

For More Information Contact:
Dorothy Toland, MSW, Director of Social Services
dtoland@jeffmem.com
304-728-1722 or 304-728-1734

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