Your Rights
As a home care patient, you have the right to:

1. Exercise your rights without fear of interference, discrimination or reprisal. If you are unable to act in your behalf, your rights may be exercised by your family, guardian or authorized representative in your behalf.
2. Exercise your rights without fear of interference, discrimination or reprisal. If you are unable to act in your behalf, your rights may be exercised by your family, guardian or authorized representative in your behalf.
3. Receive appropriate, safe and professional quality home health care services regardless of your race, creed, color, religion, sex, national origin, sexual orientation, disability or age.
4. Have yourself and your property treated with courtesy and respect by all who provide home health care services to you; To have relationships with care providers that are based on honesty and ethical standards of conduct.
5. Be shown proper identification of individuals providing your care by name and professional title.
6. Be informed about services and providers available to you, and to choose your health care providers.
7. Voice grievances regarding treatment or care that is or that fails to be provided, or regarding the lack of respect for property by anyone who is furnishing services on behalf of the home health department.
8. Be provided with information on how to make a complaint about your care, how it will be reviewed, and how you can expect it to be resolved.
9. Participate in the development and updating of your home health plan of care.
10. Be given the necessary information to enable you to give informed consent for treatment prior to the start of care including the care to be provided, the disciplines that will provide the care, and the frequency of proposed visits.
11. Be given complete and current information by your physician concerning your diagnosis, planned treatment, available alternatives, potential benefits and risks, and prognosis in terms that you can understand.
12. Refuse care or treatment within the confines of the law.
13. Be informed of possible consequences for refusing care or treatment. Please note that if your refusal to comply with the plan of care threatens to compromise Jefferson Memorial Home Care's commitment to quality, we may be forced to discharge you from our services and refer you to another source of care
14. Be advised of any proposed change in the plan of care before the change is made, including information regarding anticipated transfer of your home care to another health care facility and/or termination of home health services to you.
15. Request a change in home care services and/or staff without being subject to threat or discrimination, and to receive a timely response from the home care provider regarding such a request.
16. Be given privacy and confidentiality with regard to your personal and medical records; To have your medical record read only by individuals directly involved in your care or in the monitoring of quality; To provide written authorization, in advance, for release of your medical records except as required by law.
17. Receive written information on your right to formulate advance directives; To receive care without condition on, or discrimination based on, the execution of advance directives; To have health care providers comply with advance directives in accordance with state law.
18. Be advised of the extent to which payment for home health care services may be expected from Medicare, Medicaid or any other payer, the charges for services that will not be covered by Medicare or other sources, and reimbursement expected from the patient; To receive this information prior to the initiation of care.
19. Be notified verbally and in writing of any changes in the information provided in item # 18 above within 30 days from the date the home care provider becomes aware of the changes.
20. Have access, upon request, to all bills for services rendered, regardless of whether the bills are paid out-of-pocket or by another party, and to information on the home care department's charges for services.
21. Not receive experimental treatment or participate in research without documented voluntary consent.
22. Receive services provided by qualified and trained staff members.

1. Accurate and complete health information concerning your past and present illnesses, hospitalizations, medications, allergies and other pertinent details.
2. Assistance in providing and maintaining a safe home environment.
3. Participation in the development of your home care plan.
4. Adherence to your individualized home care plan.
5. Information regarding concerns or problems you may have with our services.
6. Fulfillment of your financial commitment when there is an ability to pay.
7. Cooperation with staff members when appropriate.
8. Questions concerning any information presented to you that is not understood.
9. Notice of your inability to keep a home visit appointment.

Let Us Know If:

1. There is a change in your condition.
2. You are admitted to a hospital, nursing home or other health care facility.
3. You need equipment, supplies or special services on or before your next scheduled visit.
4. You move from the area or change your address and/or telephone number.
5. You need to schedule a visit for any reason.